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FAQ’s

We have all your Brisbane and Brisbane airport car rental questions answered

Five Star Car Rentals provide an efficient, affordable and customer service focused solution to all your car hire needs in Brisbane and in Brisbane airport.

Unlike many hire car companies, there are no hidden fees or nasty surprises, so when you choose a rental car with us, you will pay the price you see.

Think it’s too good to be true?

We are happy to answer all your Brisbane hire car questions

Please see below a few of our more commonly asked questions. However, if there is something that you’d like to know about our hire cars that we have not covered, please do not hesitate to contact us here

No. A driver’s licence from your home country is fine (an International licence or passport is also required if your licence is not in English). You need to have held a licence for a minimum of 6 months and not have had your licence suspended or cancelled within the last 2 years. We can also rent to Provisional drivers that have held their licence for longer than 6 months.

Yes, we are able to hire to 20 year old drivers. However they are subject to an increased liability of $2500 in the event of damage.

Our standard area of use is between Noosa to the north and Byron Bay to the south. Our cars can be taken outside this area, however we must be notified upon booking and additional charges may apply.

Like many car rental companies, we are an off-airport operator. We collect you from the airport and take you to our office to complete the paperwork in comfort. Our Brisbane Office is only 5 minutes from Brisbane Airport and our Gold Coast office is only just across the road from the Gold Coast Airport. At the end of your hire you return the vehicle to our office and we transfer you back to the airport. Easy and hassle free.

We offer FREE pick up and return from Brisbane and Gold Coast Airports (during business hours 8am – 5pm).

Yes, we do offer one way rentals between Brisbane and the Gold Coast or the Gold Coast and Brisbane (subject to vehicle availability).

All of our cars have full comprehensive insurance which covers single and multi vehicle accidents, fire, theft, hail and tyre / windscreen damage. The damage liability for each age group is listed below;

25 to 85 years $750

21 to 24 years $1950

20 years of age $2500

We make it simple and easy to understand. No insurance waivers with confusing terms (CDW / LRW etc which can cost $20+ per day), no sneaky exclusions or hidden clauses, just full insurance cover with a low excess, giving you peace of mind and saving you money!

Any fines incurred during your rental are your responsibility. If we receive any speeding or traffic fines for you, we will complete the statutory declaration and the authorities will forward the infringement notice on to you.

We meticulously maintain all of our vehicles in house so breakdowns are very rare. Your first call should be to our office as we will assist in our local area with minor issues and driver created problems (locked keys in car, lights on/flat battery, etc). Otherwise, we will put you in touch with RACQ premium roadside service.

There are several toll bridges and roads in South East Queensland that you may pass through in your rental car. All our vehicles are registered for these toll roads so you do not need to do anything when you go through a tolling point – the electronic tag will register your trip.

Any tolls you have incurred during your hire period will appear on our toll account.

After the end of your rental period, we will charge these to the credit card we have on file for you and email you a receipt. (This is a delayed process, usually within a week of the end your rental).

We don’t offer an Excess Reduction Waiver like most other rental companies do, as our excess is already as low as possible – just $750 for full comprehensive insurance which covers single and multi vehicle accidents, fire, theft, hail and tyre and windscreen damage

However, if you have organised your own Travel Insurance Policy, it may include rental vehicle excess cover, so please check your policy details.

“Brilliant from pick up to drop off. Excellent customer service and were even willing to pick us up from the airport at 7:30 in the morning.”

“Great family run business would highly recommend … exceptional service , very friendly & very very well priced…much nicer than dealing with the “big boys”.”

“The car was in excellent condition, very clean inside and out. Excellent customer service. Every person we dealt with were friendly and helpful. Very impressed with the pick up and drop off at the airport. I think we got great value for money. I would use them again.”

“Daniel’s customer service went way above expectations. AAA+++ rating from me.”

“The customer service was excellent and the car that we hired was clean and ready to go when we arrived. Loved the pick up service from Brisbane airport. Would definitely use this business again. Highly recommended.”

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