FAQ’s

No. A driver’s licence from your home country is fine (an International licence or passport is also required if your licence is not in English). You need to have held a licence for a minimum of 6 months and not have had your licence suspended or cancelled within the last 2 years. We can also rent to Provisional drivers that have held their licence for longer than 6 months.

Yes, we are able to hire to 20 year old drivers. However they are subject to an increased liability of $2950 in the event of damage.

Our standard area of use is between Noosa to the north and Byron Bay to the south. Our cars can be taken outside this area, however we must be notified upon booking and additional charges may apply.

Like many car rental companies, we are an off-airport operator. We collect you from the airport and take you to our office to complete the paperwork in comfort. Our Brisbane Office is only 10 minutes from Brisbane Airport and our Gold Coast office is also only 10 minutes from the Gold Coast Airport. At the end of your hire you return the vehicle to our office and we transfer you back to the airport (During business hours). Easy and hassle free.

We offer FREE pick up and return from Brisbane and Gold Coast Airports (during business hours 8am – 4pm weekdays and 8am – 11am Saturdays).

Yes, we do offer one way rentals between Brisbane and the Gold Coast or the Gold Coast and Brisbane (subject to vehicle availability).

All of our cars have full comprehensive insurance which covers single and multi vehicle accidents, fire, theft, hail and tyre / windscreen damage. The damage liability for each age group is listed below;

25 to 85 years Zero excess

21 to 24 years $2500

20 years of age $2950

We make it simple and easy to understand. No insurance waivers with confusing terms (CDW / LRW etc which can cost $20+ per day), no sneaky exclusions or hidden clauses, just full insurance cover with a low excess, giving you peace of mind and saving you money!

Any fines incurred during your rental are your responsibility. If we receive any speeding or traffic fines for you, we will complete the statutory declaration and the authorities will forward the infringement notice on to you.

We meticulously maintain all of our vehicles in house so breakdowns are very rare. In this unlikely event please call our office and we will organise RACQ premium roadside service to attend to you.

Please be aware that for any driver created problems (locked keys in car, lights on/flat battery, etc), you will be liable for the $99 RACQ callout fee.

There are several toll bridges and roads in South East Queensland that you may pass through in your rental car. All our vehicles are registered for these toll roads so you do not need to do anything when you go through a tolling point – the electronic tag will register your trip.

Any tolls you have incurred during your hire period will appear on our toll account.

After the end of your rental period, we will charge these to the credit card we have on file for you and email you a receipt. (This is a delayed process, usually within two weeks of the end your rental).